Refund policy
Shipping Policy
All orders are processed within 1–2 business days after the order is placed, unless otherwise stated (for example, pre-orders).
Estimated Delivery Time
Orders are processed within 1–2 business days.
Estimated delivery times after dispatch:
- Sweden: 2–5 business days
- EU (nearby countries): 3–6 business days
- EU (rest of Europe): 4–8 business days
Delivery times are estimates and may vary due to carrier delays, holidays, or high demand periods.
Shipping Costs
Shipping costs are displayed at checkout before payment is completed.
Shipping Method
We ship using reliable carriers. Delivery is made either to a service point or via home delivery, depending on the option selected at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Uncollected Packages
Packages that are not collected and are returned to us may be subject to a handling and shipping fee.
Returns & Refunds Policy
In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order.
Return Conditions
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be returned in its original packaging
- The return must be requested within 14 days of delivery
- You’ll need the receipt or proof of purchase
Returns sent without prior approval will not be accepted.
How to Start a Return
To start a return, please contact us at:
If your return is accepted, we will send you return instructions and (if applicable) a return shipping label.
Return Address
Sweden, Stockholm
Tegelstigen 14
139 33 Värmdö
Return Shipping Costs
The customer is not responsible for return shipping costs, unless otherwise stated.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
- Used or damaged items
- Returns sent without prior approval
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
Pre-Order Policy
Some products are offered as pre-orders, meaning they are not in stock at the time of purchase and will be shipped at a later date.
What Is a Pre-Order?
By placing a pre-order, you reserve the product in advance before it arrives in our inventory.
Payment
Payment is processed at the time the pre-order is placed, unless otherwise stated on the product page.
Pre-Order Shipping
The estimated shipping date is displayed on the product page. Please note that this date is an estimate and may be subject to delays.
Mixed Orders (In-Stock + Pre-Order)
If your order contains both in-stock items and pre-order items, the entire order will be shipped once all items are available, unless otherwise stated.
Cancellation & Returns
You may cancel a pre-order at any time before the item has been shipped.
Once shipped, the order falls under our standard return policy.
Contact
If you have any questions regarding shipping, returns, refunds, or pre-orders, please contact us at: